In-Store: ALL SALES ARE FINAL. please measure and inspect every item before purchasing.
Online: PLEASE ALLOW 1-5 DAYS OF PROCESSING TIME, You have 3 days from day of delivery to contact our company for a return. Only store credit will be issues and will not be given until the product is back in our hands. you must cover the shipping charges back and ensure there is shipping to cover the product if it arrives broken. If it arrives broken and no shipping insurance has been added, WE WILL NOT ISSUE STORE CREDIT AND WILL NOT PAY FOR THE SHIPPING BACK TO YOU ON THE BROKEN ITEM.
NO RETURNS OR STORE CREDIT WILL BE ISSUED ON ANY CANDLE PRODUCTS
DAMAGED: Hollowood at Home inspects every product that gets shipped out, we also pay insurance on the products we send out. We know sometimes the shipping carrier is not gentle with packages, if product arrives damaged you will need to file a claim with the shipping carrier. we under any circumstances are not responsable for shipping carriers mishandling of packages. Once the claim is filed you will have to re-order your product with the money issued from the carrier. We will not recieve any compensation from the carrier.
Lost Mail : HOLLOWOOD AT HOME IS NOT responsible for lost mail under any circumstances. You will NOT be refunded, sent a new item or given a store credit. You must file a claim with carrier and handle it with them, at that point it's out of our hands.