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RETURN POLICY & SHIPPING

Shipping

Our processing time is around 2-5 business days. We only ship using UPS; unfortunately, UPS does not deliver to PO boxes. 

 

Shipping Cost

Due to being a small business, shipping is costly. We keep our product prices as low as possible to provide affordable products to our customers. Our shipping is a flat rate of $8.50 and Free after spending $125.00.

 

Extra Shipping Cost

Should your shipping cost exceed more than 30% of the product cost, We will contact you via email or phone to discuss options.

 

Shipping Damage

We know that the carriers are not always gentle with our packages, so we pay extra to insure every box with the UPS. Should your items arrive damaged, please email us at info@hollowoodathome.com. We will walk through the process of filing a claim with the carrier. 

Please be aware; We can not give any refunds until we get approval from the carrier. UPS will send YOU the funds to cover the damaged items in most cases. You will have to place another order to replace the damaged item.   DO NOT THROW AWAY ANY PACKING MATERIAL, UPS WILL REQUIRE PICTURES OF THE BOX AND ALL THE DAMAGED PRODUCTS

 

In-store Returns

We do accept returns in-store for Items under $150.

Please note, we only offer In-store credit and no longer offer cashback.

Customer must bring items back within seven days of purchase. Please make sure you have a copy of your receipt. Items must be in new condition and have tags still attached. We retain the right to refuse any refund if the product looks used or is damaged.

 

Shipping returns

We will accept shipping returns.

Unfortunately, because we keep our prices as low as possible and shipping is costly, we loose money due to shipping. Because of cost, Should you want to return an item, you will be responsible for the cost of shipping back to our store. Because we know this process isn't ideal, we offer cash back refunds on any shipping order (excludes gift card purchases). You must purchase shipping insurance on the package. If shipping insurance is not purchased and the items arrive damaged, We will not refund you for the items. We evaluate every situation case by case, but can not promise that we can accommodate.

PLEASE NOTE, YOU WILL HAVE 7 DAYS FROM THE DAY THE SHIPPING CARRIER CONFIRMS DELIVERY TO REQUEST A RETURN. ONCE THE RETURN IS APPROVED, YOU MUST HAVE THE TRACKING NUMBER SENT TO US BY DAY 3 OF RETURN APPROVAL.

 

What does not qualify for returns

ALL HOLIDAY ITEMS ARE FINAL SALE ITEMS 

ANY PRODUCT BOUGHT ON SALE/CLEARANCE

ANY PRODUCT USED WITH A DISCOUNT CODE 

ALL FURNITURE IS FINAL SALE

 

WE APPRECIATE YOUR UNDERSTANDING OF OUR POLICIES AND THANK YOU SO MUCH FOR CHOOSING US. SHOULD YOU HAVE ANY ISSUES, PLEASE FEEL FREE TO EMAIL US AT INFO@HOLLOWOODATHOME.COM