Our typical processing time ranges from 2 to 5 business days, not including carrier transit time. We exclusively use UPS and USPS for shipping. Please note that during the summer months, we do not ship any wax products via USPS.
Shipping Cost
As a small business, we face high shipping costs. To ensure our products remain affordable for our customers, we keep our prices as low as possible. We offer a flat shipping rate of $6.99, which is waived for orders over $100.00.
Extra Shipping Cost
If your shipping costs exceed 30% of the product price, we will reach out to you via email or phone to explore alternative options.
Shipping DamageWe understand that carriers can be rough with our packages, which is why we invest in insurance for each box through UPS. If your items arrive damaged, please reach out to us at info@hollowoodathome.com, and we will guide you through the process of filing a claim with the carrier
.Please note that we cannot issue any refunds until we receive approval from UPS. In most cases, UPS will send you the funds to cover the damaged items. You will need to place a new order to replace any damaged products. Additionally, do not discard any packing materials, as UPS will require photographs of the box and all damaged items.
Shipping
Our typical processing time ranges from 2 to 5 business days, not including carrier transit time. We exclusively use UPS and USPS for shipping. Please note that during the summer months, we do not ship any wax products via USPS.
Shipping Cost
As a small business, we face high shipping costs. To ensure our products remain affordable for our customers, we keep our prices as low as possible. We offer a flat shipping rate of $6.99, which is waived for orders over $100.00.
Extra Shipping Cost
If your shipping costs exceed 30% of the product price, we will reach out to you via email or phone to explore alternative options.
Shipping Damage
We understand that carriers can be rough with our packages, which is why we invest in insurance for each box through UPS. If your items arrive damaged, please reach out to us at info@hollowoodathome.com, and we will guide you through the process of filing a claim with the carrier.
Please note that we cannot issue any refunds until we receive approval from UPS. In most cases, UPS will send you the funds to cover the damaged items. You will need to place a new order to replace any damaged products. Additionally, do not discard any packing materials, as UPS will require photographs of the box and all damaged items.
